FAQ

Welcome to The Evening Desk, a store created for lovers of interesting items from all eras. We specialize in desk and home library items and also carry a range of products for the individualistic and cozy home.

We are an independently owned, San Francisco based, online only business with over 15 years experience via careers with larger retail stores and on Etsy, where we have maintained a 5 star rating for product quality, meticulous shipping and packaging, and overall value for more than a decade.

We offer a unique mix of vintage, antique, handmade, and new items. We love the treasure hunt, seeking out fascinating items with beauty and a story.

Our business is about finding interesting, well made objects with a history. We appreciate items made with care, from good quality materials, and which have aged well.

We hope that with each item we sell we are not only recycling but helping people own something to be cherished for a long time.

We also re-use clean shipping material whenever possible.

Creating an account is not necessary to shop with us. Creating an account does offer a convenient way to view your full order history. With an account or not, you will receive emails regarding each order you place.

The Evening Desk will never sell, transmit, or use your information for any reason except to communicate with you regarding the current business we are engaged in.

Please view the Privacy Policy in the footer menu to read the full website host policy.

Changes and Cancellations:

If you need to change or cancel an order, please contact us as soon as possible. We process orders Mondays through Saturdays, but If your item has not shipped, we will be glad to change or cancel it. If it has shipped, once you receive it, you will need to return the item to us. Return shipping is paid by you. Please see our Returns and Exchange Policy for further information.

Order Tracking:

You will receive an email with order confirmation shortly after the order is placed. At times emails from stores go into spam folders, so please check there if you do not receive it.

Once your order has shipped you will receive a second email with tracking information.

Vintage, antique, and handmade items have attained their unique characteristics with time or production. Please review product images closely and, if needed, contact us with any questions before buying. We'll be glad to assist with your decision making.

Policies

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it and repackaged in a comparable manner. To start a return, contact us at info@theeveningdesk.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged or if you receive the wrong item, so that we can evaluate and correct the issue as needed.

Exceptions and non-returnable items
Certain types of items cannot be returned, such as gift cards and items marked "Final Sale."

Exchanges
The fastest way to ensure you get what you want is to return your item in the above manner and, once the return is accepted, make a separate purchase for the new item with the credit available.

Refunds
We will notify you once we’ve received and inspected your return, and well will let you know if the refund is approved or not. If approved, you’ll be automatically refunded via your original payment method within 5 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@theeveningdesk.com.

There is no restocking fee.

Service Provider

We offer shipping via United States Postal Service (USPS) Ground Advantage or Priority Mail services, and only to US addresses at this time. If a different shipping service is needed please contact us and we'll be happy to see what can be arranged.

Time

Most packages arrive in 5-7 working days of order for Ground Advantage and 2-3 days for Priority. These are general USPS quotes and not guarantees.

Rates

Shipping rates vary depending on your order size, weight, and destination. Some items can be shipped combined, while others cannot because of the the disparate shapes. Your shipping cost will be shown after entering your full address in the payment screen.

E-Gift Cards do not have a shipping fee.

Packing

We pack very well and have an excellent shipping record.

We don't offer a formal gift wrap option but we can add a nice handwritten gift card and package the item in its shipping box with gift-like extra flourishes.

Please select "Special instructions for seller" in your Basket screen and let us know the item is a gift and what message you would like us to send. And please remember to include your name(s) and the recipient's name(s) you wish to be on the card.

We offer E-Gift Cards in wide choice of amounts. Please click -> The Evening Desk Gift Cards or go to the Footer Menu and you will find a gift card link there.

Notes:

  • Gift cards do not expire.
  • We only ship within the United States at this time.
  • If you need us to resend a gift card, please contact us and we'll be happy to help.
  • We only offer E-Gift Cards, no physical cards are issued.